We’re right at the start of the AI revolution but we’ve already got a good sense of how artificial intelligence will change the face of digital marketing.
If you’re not fully on the bandwagon yet or you’re just considering dipping your toes in the water, you’re not the only one. Investing in new technology is a big commitment and it can be intimidating when it’s underpinned by complex concepts like machine learning algorithms.
- AI can hyper-personalize the customer experience by analyzing their profiles.
- AI speeds up production of certain types and formats of content.
- AI-powered software can decide what content to create and when to distribute it.
- AI can process vast quantities of data and make accurate predictions based on patterns that emerge from it.
- AI can predict customer behavior and identify and nurture the most valuable leads.
Personalization was definitely the buzzword in the world of marketing in 2018 and we’re going to see this trend become even more important over the next 12 months and beyond.
The way that consumers respond to and interact with marketing messages is changing. Traditional marketing methods like media advertising and direct mail are no longer as effective as they once were.
One of the reasons for this is, today’s consumers expect brands to tailor messages to their location, demographics, or interests. Many will not engage with or even may ignore non-personalized marketing.
A report by management consulting firm Accenture found that over 40% of consumers switched brands due to a lack of trust and poor personalization in 2017. 43% are more likely to make purchases from companies that personalize the customer experience.
At the same time, Gartner predicts that while 90% of brands will use some form of marketing personalization by 2020, most will fail to produce optimally personalized content.
The answer to both improving personalization and producing more and better content is in AI. By analyzing customer data, machine-learning algorithms enable marketers to offer a hyper-personalized customer experience and optimize the content production process, as we’ll expand on in the next point.
Efficient Scaling of Content Creation and Curation
Content marketing offers an impressive return on investment. But it can also be resource intensive. As mentioned in the Gartner predictions, most brands struggle, not with collecting sufficient data, but with producing enough content to ensure a personalized experience for everyone.
AI can help to speed up and optimize your content marketing in several ways.
AI-powered content strategy tools like Concured enable marketers to quickly and easily identify their best performing content, efficiently plan future content, repurpose existing content, and distribute it on several channels, with everything scheduled for optimal visibility.
You may not be thinking about replacing your copywriter with AI software just yet but we may be closer to this than you think. Several global brands, including Forbes, are now publishing content that’s at least partly generated by AI.
This use of AI makes content production much faster and more efficient and enables marketers to scale up their content marketing – something that 47% of marketers say is their biggest challenge.
Curated content is yet another way to scale up without using your own resources. AI is highly efficient at finding and selecting the right content for your audience, enabling you to automate the curation process.
Automated Marketing Processes Save Time and Money
Marketing automation has been around for quite some time. You don’t copy and paste content into thousands of emails, manually changing the name each time – email marketing software can do this for you in seconds.
AI-powered automation software enables you to ramp things up a notch and takes away some of the burden of decision making.
You can use AI-powered software to help you to decide not only what content to create, but also when and how to publish and distribute it. The whole process can be automated with a single click.
By turning over these repetitive tasks to marketing software, you can increase your productivity and focus your efforts on strategic marketing planning, talking face to face with customers, and other areas where humans excel over computers.
Reduced Data Errors
Humans are better than machines at doing many things but they are also prone to making errors. This is particularly true when it comes to using data, especially large quantities of data.
Intelligent machine algorithms can process vast quantities of data without ever getting tired or making a single mistake. They’ll never call your customer the wrong name (unless you’ve made a mistake in instructing them!) because they’re looking at the wrong record in the database.
You can also use AI to reduce errors due to duplicated or out-of-date data. Software can parse and merge several databases, combining intelligence from many different sources without resulting in duplicate data.
AI is also effective at analyzing data, spotting patterns, and making accurate predictions. Human predictions and analysis tend to be biased and based on limited past experience or arbitrary decisions. Machines process data and calculate results based on statistics and prediction analysis rather than intuition.
Predicting Customer Behavior Improves ROI
Because machines are so good at spotting patterns in data, they can often tell what a customer is going to do before he’s even decided himself.
AI-software uses data and statistical models to predict future behavior based on past behavior and characteristics. It does this with startling accuracy.
When you can anticipate the actions and buying behavior of a particular customer, you can send them highly targeted marketing messages and nurture them through a unique buying funnel that’s constructed to optimize sales.
This sounds complicated but artificial intelligence does all the hard work for you. With the help of intelligent software, you can not only gain new insights about your customers but also automatically deliver marketing messages at exactly the right time for the best chance of a sale.
AI helps to identify your most valuable leads so your sales team can concentrate on them, rather than wasting time on leads that aren’t ready to buy.
This streamlines your whole marketing strategy and helps to increase sales while reducing the time and resources you spend on tasks like manual lead scoring, sales page optimization, and retargeting leads.