Want More Creative Marketing? You Need More Sensitive Marketers

As things get increasingly commoditized in our world, creative thinking becomes the biggest weapon your brand possesses. Eventually, all task-based, logic-driven jobs in marketing will be automated, and even now, they’re table stakes. They’re the types of tasks that get you to perfectly average. But to differentiate, we need to rely more heavily on something others can’t copy and technology can’t commoditize: the creativity of your people.

Unfortunately, creativity requires a trait that’s often stigmatized or outright ostracized in the business world: sensitivity.

Quick, what comes to mind when I say that a marketer is “sensitive?” Maybe we picture a designer or writer who “can’t handle” the demands of a data-driven job? (Which kind of data do we mean, anyway?) Maybe we assume they’re soft, or perhaps we’re a bit more nuanced and decide to manage them through encouragement rather than criticism. Regardless, we tend to begin our thinking about sensitivity the same way our president ends his tweets: “Sad!”

To that I’d say: “Wrong!”

Being sensitive is not a sign of weakness. It’s a sign of openness.

That’s pretty darn useful when your goal is to break from conventional thinking and do something new, different, and exceptional.

Sensitivity should be an organizational strength, but first, we have to stop confusing it with individual weakness.


It’s no coincidence that some of the best speakers and authors of our time can distill their big ideas down to the same question: “Why?”

Asking, “Why?” is a simple way to start thinking like a sensitive individual. With a single world, you’ve immediately opened yourself up to new possibilities. You break out of the routine, wherein you already know why and can just keep plodding along. Never stopping. Never wondering. Never feeling things.

Asking “Why?” opens a closed mind to the inspiration sitting all around us.

So, let me put that trick into practice right now. I just claimed that being sensitive is a powerful trait to possess to be creative.

Why? Well, until recently, I had no idea. I just stopped there. It was a fact: You have to be sensitive because … creative people are sensitive, and so … you have to achieve that state of mind … somehow … because science … or something.

Recently, however, I found some clarity.

In “Travel,” last week’s episode of Unthinkable, our story took us deep into this idea that travel positively affects creativity. That always bugged me: Why? (there’s that word) What is it about physically moving our bodies to new locations? Why does seeing or doing or eating something new make us feel creatively inspired?

As it turns out, it has nothing to do with travel itself. It’s just that, when we travel, we’re placed into new situations. This in turn makes us more sensitive to the world around us. Ever wonder why things seem to look or smell or taste so much better elsewhere? Travel is like an electric shock to the senses.

We idealize travel as a dream-like state, but in reality, travel snaps us awake.

Suddenly, the world contains infinite inspiration. Maybe this comes from our lizard brains, I don’t know. It makes sense, doesn’t it? That new, unfamiliar forest might contain predators or prey.

Better be on high alert. Something might be here. We must be prepared.

But here’s the thing: The world always contains infinite inspiration. We just don’t notice it. We’re desensitized to it. For the same reason, the local that you meet on your travels may not see their culture or food or history with the same awe and excitement as you do.

When we’re stuck in the daily routine of our lives or the usual practices of our work, we become desensitized to the very same stuff that could trigger new ideas or fuel better output.

So maybe pause to ask, “Why?” Maybe take a trip. Hold an offsite with your team. Cross to the other side of the road as you walk down that same street morning after morning. Go for a bike ride in the opposite direction. Turn left instead of right.

We don’t need to roam far to reap the rewards of travel. But we do need to become more sensitive to the world and empower others to do the same. Sensitivity has to be embraced and the stigma removed. Just imagine a project, or a career, or a team, or a company that pulls from the world as it really is: infinite inspiration.

Better be on high alert. Something might be here. And we must be prepared.

Listen to this episode to hear the full exploration of how travel affects creativity:

Want to talk more about team offsites? I love leading them and love helping teams become more sensitive and more creatively inspired and empowered: [email protected] // speaker page

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The post Want More Creative Marketing? You Need More Sensitive Marketers appeared first on Unthinkable.

1 thought on “Want More Creative Marketing? You Need More Sensitive Marketers

  1. What a sobering line: “Eventually, all task-based, logic-driven jobs in marketing will be automated…” Hard to argue, because that’s exactly what DOES get automated in ANY line of work: the task-based, logic-driven job. And as you say, it follows that “creative thinking becomes the biggest weapon your brand possesses… (because it’s) something others can’t copy and technology can’t commoditize…”

    Great post, thanks for the painful but very necessary heads-up.

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