Social media networks are becoming more and more popular. More than 80% of the 4.66 billion people on the planet with access to the internet are social network users… and this share is expected to grow!
A few years ago, we were happy to get likes from friends and relatives; today, we share tips and skills, promote services, buy goods, etc.
Many well-known companies, from food manufacturers to large automotive companies, already actively communicate with customers through Facebook, Twitter, Instagram and other platforms. Some brands have even ditched their websites and completely switched to social networks.
The world is changing so fast that the urgent question is what will happen next? Will the life completely move into a virtual reality? What do we expect from social media users and advertisers in 2021 and further? Is social media helping to grow business?
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#1 The Growing Role of Social Networks
Today, social platforms are selling not just brand coverage, engagement, and visibility, but also very concrete indicators of direct sales. By the way, the users contribute to this phenomenon: according to research, people trust in social sales and easily buy products through WhatsApp and Instagram.
Advertisers are increasingly focused on mobile users, which means that advertising of goods and services are now using specific forms of targeting (for example, when using iBeacon, you receive a notification on the mobile phone from a nearby cafe or shop) that increase the number of spontaneous purchases.
#2 The Growing Role of Mobile Devices
91% of all social media users access their favorite channels via mobile devices. What does this mean for marketers?
Social networks already have specialized ad formats for mobile apps. Mobile-exclusive advertising will continue to become even more popular.
More and more professionals learn to evaluate the dependence of profit on customer loyalty (Net Promoter Score). As a result, companies will move from the ephemeral task of “leading pages” to more specific formation of communities of loyal customers.
#3 New Features
The original function of social networks, which were created to allow users to find their old friends online, is the restoration of relationships. Well, social networks have changed the direction of development. Now they probably act as an online representation of a person or a company, giving a chance to form a personal brand.
This affects the behavior of the users and their needs, and requires new services. Many of the recent developments – the search for information, files storage, the ability to edit images, the ability to lead a blog in social networks, geosocial services – are already in great demand. For many users, social networks are almost a synonym for the Internet.
#4 Visual Social Networks
Video and graphical information have always been more popular than the text. That is why Instagram and Pinterest are now actively developed.
Definitely, both services will affect the development of the SMM. Soon they will be as important for solving marketing tasks as Facebook.
#5 Geo-Social Services
Companies have already noted such tools as Nextdoor and actively use them to promote products. Moreover, these tools are used not just by small businesses, but also by banks, telecommunications companies, and representatives of the IT-industry.
#6 Automation of SMM Campaigns
There are more and more possibilities of SMM campaigns marketing automation:
- Monitoring of social networks and blogs.
- Optimization of targeted advertising campaigns on social networks.
- Optimization of leading the communities and blogs.
- Analytics (socio-demographic and traffic analysis).
#7 Social Recruiting
HR specialists are more and more often turning to social networks when looking for candidates for a particular position. After all, they help to form an idea about the candidate, get a psychological profile, evaluate the publications, and contact with former colleagues and managers.
I see some very important trends that will have an enormous impact on our lives, including the development of social networks:
- Convergence of computers, mobile devices, TVs, home appliances, cars, etc.
- The development of analysis technologies for huge structured and unstructured data (big data).
- Focus on interactive media – the media with provides an opportunity not only to consume but also participate, get involved and act. Such media will become the main channel for obtaining and sharing information for Z generation that doesn’t watch TV, doesn’t read newspapers/magazines, and doesn’t listen to the radio.
- The development of robotics and artificial intelligence algorithms, which form the basis of modern informational, entertainment, recommendatory and other services.
At the same time, there is a huge demand for new methods of doing business. It’s about finding more effective tools and promotion/sales technologies, as well as customer support. Marketing companies are starting to shift towards “mass personalization,” or “adaptive personalized positioning.” Simply put, an era of employee activation via personalization begins.
The Media is Mightier Than the Gun
In my opinion, employee social media networking has all chances to become the point of convergence of all these trends and meet the needs of the business to find the most effective methods of work with the end customer.
This will require redefining the role and responsibility of social networks. They are no longer a collection of profiles of people and communities! Social networks have already become much more than information intermediaries and communication technologies – a force that produces the world’s stars. They have brought new powerful politicians and political parties, as well as give birth to new brands, products, meanings and ideas.
This force has enough power to promote or destroy the reputation, projects, products, and companies. And that’s the essence of the responsibility that social networks will be forced to take.
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