Michael Brenner
Articles by Michael Brenner
If customer service is a school coach, customer success is a personal trainer. The former is reactive, transactional, and f
Yesterday we talked about defining an always-on content strategy for events. Now let's look at how events are such a huge
I just finished an amazing series of speaking engagements that has taken me from coast to coast to coast. From San Fran, to
The opportunity to foster an engaged employee starts from the minute they arrive for their first day at work. Let me walk
Influencer marketing is a hot topic these days. Businesses around the world, some of them huge, are turning to people on so
You already know how important it is to publish content that’s both high in quality and sufficient in quantity. A few blo
With the launch of Mean People Suck, I thought I would share 14 of the books that inspired Mean People Suck the most. But
At least once since 2014, you’ve almost certainly turned the key in your car’s ignition, only to hear U2’s “Songs o
There’s a war brewing on our televisions. It’s not a climactic battle from “Game of Thrones,” but one between the c
What do you think is the key to successful marketing? Many would say it comes down to understanding your audience. This is