According to some trend watchers, a little research, and a few live examples, the corporate website as we know it may be ready for some disruptive evolution. To put it more plainly, the corporate website may be dying a slow and painful death. Corporate website visits for most l
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The social, mobile Web has disrupted businesses in more ways than most people realize. It has impacted the expectations of our customers and our employees who expect social media-like experiences. And it has changed the way we interact with internal and external communities to de
We recently launched an e-book on slideshare covering The Future of Customer Experience. The e-book is a compilation of interviews we conducted with 19 experts on #custexp. Here is the one of the most popular future of customer experience interviews from my colleague, Jamie An
It's that time of year to start thinking about what have we done well, as an industry. And recognize the success of those brands who got it right. Who created content that didn't just pitch their products. But touched their audience in some way. I'm starting with a review of the
Two weeks ago I took some time off from work. I was not on vacation. In fact, it was one of the hardest weeks of work of my whole life. We settled on a new house and it needs some pretty major renovations before my family can move in. And we are in temporary housing until the work
We all know that real change starts with a shift in thinking. And so we are winding down the Future of Marketing series (for now) with this post on the 5 mindset shifts marketing leaders need to make. Previous interviews covered Social Business, Creativity, Big Data, Custom
Yesterday was my 3-year twitter anniversary. To celebrate, I sent one small "humble brag" as one of my twitter friends called it. Hey, I'm a late-comer: @jack sent his 1st tweet over 6 years ago! In the course of those 3 years, I have interacted with some of the smartest business
When most people encounter an online registration form from a company they either don’t know or who they feel hasn’t earned the right to ask for their information, they either abandon the form or they provide incorrect information. Maybe you do the same? One of the biggest c
CMOs feel largely unprepared for the challenges of today's marketing challenges when it comes to the changing buyer, the corporate pressures to contribute and the skills and tools they have to work with. And yet much of the B2B Marketing conversation is still on generating leads.
My son, Luke William Brenner, was born on Wednesday October 5th at 4:25am. He weighed in at 8 pounds, 10 ounces and measured 22 inches long. My wife Elizabeth and the baby are both doing great as we plan to return home from the hospital today. (more…)